Same issue different update

As I read the reviews Im seeing a lot of people who went through what I currently am. I like the new update and the app as a whole. Im frustrated and havent spent anything. I was logged out of the app, had a hard time logging in. Re-downloaded the app and everything I had before is gone. I can now somehow log into an account using two completely separate passwords but the account isnt the same name and again, all my cards are gone. Ive messaged customer service and the best Ive got in response is we are working on the problem. Its been 4 days now. Just want my old account back

KyleJ31 about NFL Gridiron from Panini - Card Collecting-Trading